Customer Experience and Service Design
Nick de Voil is talking about Customer Experience and Service Design at the Business Analysis Conference Europe 2011.

Ecstra for eLearning
Nick demonstrated the new version of Ecstra at the eLearning 2.0 conference at Brunel University.

Usability and the Business Analyst
Here is a report on the June 2011 IIBA event.

Ecstra at City University
We demonstrated a prototype of the new version of Ecstra at Innovation, Creativity and Leadership - Research and Practice, an event run by the Interdisciplinary Centre for Creativity in Professional Practice at City University London.

Behaviour change measurement for WWF
The Change! Tool, a project by WWF-UK, NESTA and CAG Consultants, is live.

Personas Considered Harmful
Nick's controversial Personas paper is available now.

International Institute of Business Analysis
Nick reprised his talk on Participative Analysis and User-Centred Design at the IIBA UK. This talk has generated significant interest - please get in touch if you would like to arrange a talk or workshop from Nick on this subject.

Improving the User Experience
Nick de Voil is co-author of the Cutter Consortium's report on Improving the User Experience: Leveraging Experience Design, UI Architecture, Web 2.0, and RIAs.

Usability testing for iT4Communities
iT4Communities commissioned us to carry out usability testing of their website and associated business processes. If you are an IT or new media professional in the UK, please consider supporting iT4C.